Success Stories

Success Stories From the AHRQ-Funded Health IT Portfolio

AHRQ developed project success stories to highlight exemplary Health IT Portfolio-funded projects that demonstrate positive impact on health care outcomes. These projects are well-poised to demonstrate sustainability or transferability of health IT, or expansion through the translation of health IT research into practice. The stories also aim to highlight new or novel projects that address gaps in the research literature and collectively show a wide range of successful projects supported by the Health IT Portfolio.

Success Stories from specific AHRQ-Funded initiatives can be found at: and

Building a Foundation for Health Information Exchange to Improve Poison Control (PDF, 733 KB).
Principal Investigator: Mollie Cummins (Grant No. R21 HS018773)
This project illustrated that the collaboration between poison control centers and emergency departments is hampered by significant variability, inefficiencies, and safety vulnerabilities, including lack of shared documentation, absence of routine process for sending information back and forth aside from verbal telephone communication, and frequent patient hand-offs during the process.

For more information detailing this project, please access this video (6 min., 03 sec.) Flash Video

Text Messaging for Smartphones

Text Messaging for Managing Chronic Disease: A Model for Tailored Health Communication (PDF, 246.2 KB).
Principal Investigator: Jennifer Uhrig (Contract No. HHSA290200600001I #7)
This intervention showed that mobile phones and text messaging are an effective health information and communication tool with the potential for wide dissemination and high impact while using a relatively inexpensive technology. This project focused specifically on health messages for HIV-positive men who have sex with men.

For more information detailing this project, please access this video (5 min., 10 sec.) Flash Video

Health IT Research Session image

Building Health IT Research Capacity (PDF, 467 KB).
Grant Nos R36 HS 018701, R36 HS018239, R36 HS018272, and R36 HS018809
AHRQ supports the next generation of health IT researchers by funding health IT-focused Health Services Research Dissertation grants. This document provides an overview of four dissertation AHRQ-funded projects, the implications of what each grantee has contributed to the field, and how the funding has influenced their research interests and career paths.

Podcasts for these projects are highlighted here.

Nurse Giving a Shot to patient

Electronic Standing Orders in Primary Care Offices Boost the Delivery of Adult Vaccinations and Other Health Maintenance Services (PDF, 1.38 MB).
Principal Investigator: Lynne Nemeth (Contract No. 290-07-10015-2)
The implementation of electronic standing orders has positive impact on staff's involvement in improved patient care.
For more information detailing this project, please access this video (6 min., 18 sec.) Flash Video

Impact of Health IT Workflow Diagram

Toolkit Available for Assessing the Impact of Health IT on Workflow in Provider Offices (PDF, 1.03 MB). 
Principal Investigators: Pascale Carayon and Ben-Tzion Karsh (Contract No. 290-08-10036) 
This toolkit helps provider offices assess their workflows before, during, and after the implementation of a health IT system.

Pie Chart of Planning for and First-Year EHR Expenditures

Time, Effort, and Infrastructure Costs to Use Electronic Health Records (PDF, 274 KB). 
Principal Investigator: Neil Fleming (Grant No. R03 HS018220) 
This study estimated the actual costs of electronic health record implementation including the resources associated with the time and effort of planning, customization, and training and showed that the loss of revenue and productivity are not as burdensome as feared. 

For more information, please view the presentation Dr. Fleming gave at the 2011 AHRQ Annual Conference. (PDF, 177 KB) .

Previous Success Stories

In 2009, the AHRQ Health IT Portfolio produced a single report of Success Stories. The stories in this report are:

  • SAFEHealth: A Health Information Exchange Improving Health Care Delivery in Central Massachusetts 
    Principal Investigator: Lawrence Garber
  • Using Human Factors Research to Increase the Success of a Health Information Technology Implementation 
    Principal Investigator: Pascale Carayon
  • Measuring Quality in Physicians’ Practices in Southwestern Missouri Using an Electronic Health Record 
    Principal Investigator: Denni McColm
  • Electronic Referrals Show Promise for Improving Quality of Care in Outpatient Settings 
    Principal Investigator: Douglas Bell
  • Electronic Standing Orders in Primary Care Offices Boost the Delivery of Adult Vaccinations and Other Health Maintenance Services 
    Principal Investigator: Lynn Nemeth
  • Building Bridges Workshop: Health Care Consumer Needs and the Design of Health Information Technology 
    Principal Investigator: Anne Peterson
  • Health Care Consumers’ Perspectives on the Design and Use of Health Information Technology 
    Principal Investigator: Jeffrey Kerwin
  • Strategies for Integrating Usability in Electronic Health Records 
    Principal Investigator: Cheryl J. McConnell 

To view the success stories from 2009, please access the report (PDF, 588 KB).

Last Modified: October 2015